How long is the warranty on our product?

KAISI products are guaranteed for 1 year, SUGON products are guaranteed for 2 years（Tips：Only the main machine, handle and other accessories are not guaranteed.）

What types of payments do we support?

We support payment by credit card (VISA, MasterCard, American Express, Diners Club) and Paypal.

How long is the delivery time?

Delivery is expected in 5-7 working days.

Can't you use the purchased product?

That's all right, we have a professional after-sales staff to help.

What's the difference between  KAISI TX-350E and KAISI TX- 350s?

The multiple of 350e and 350s is the same, equipped with a large bottom plate, but the big bottom plate of the 350s feels silky smooth, there is a high temperature heat insulation pad in the middle, and is also equipped with small parts for the silicone pad design, the 350e bottom plate is frosted, the appearance of the two is different, the appearance of the 350s is more beautiful.

How long will it take for the goods to reach you?

As soon as we receive your bill, we will immediately package and ship, and the logistics time is generally 5-10 working days to deliver to your hand.

What kind of express should we send?

We usually send UPS or DHL. If you want to specify express, you can contact us first to see if you can change another delivery channel.

What do we do about taxes?

Because different countries charge different taxes, generally speaking, we will not collect taxes in advance. Please kindly cooperate with customers to clear customs and pay taxes. If you have any questions, please feel free to contact us! If you do not want to cooperate with customs clearance, you can contact us, you can go through the logistics channel of tax, but the price may be a little more expensive!